FAQ
Is a Property Address Displaying in the Wrong Location on the Map? How to Move the Map Pin
When you as a university administrator, or a landlord, has added their property to Studentpad - but the Google Maps pin is locating the property in the wrong place - we'll explain how to correct the location shown on the map. Follow this simple guide ...
For Your Landlords: How to Pay for Your Advert
Are your landlords not sure how to pay for their newly added property advert? Do they need help locating the payment option? One of the team here at Studentpad, Olivia, has created a short 1 minute video. This can be shared with your landlords to ...
Landlord Account "restricted due to verification issues on registration" - What does this mean? And what should you do?
Has a new landlord or agent registered on your Studentpad site, but their account requires verification with the yellow warning banner? If you see the below banner when prompted to verify a new landlord registration, starting with the text "This ...
For Your Landlords: How to Display Specific Contact Info on Adverts
Are you getting calls from your landlords saying they want specific contact details hiding from, or displaying on, their adverts? Ie, they want their email address on there but not their mobile number, or vice versa? If so, read on to learn how to ...
How to Get Students Using the Message Board: Some Top Tips!
Are your students coming to you directly to ask about finding a housemate for their flat? Or because they want to leave their current accommodation and need to fill their space? If so, have a read through the following Ideas & Top Tips to maximise ...
For Your Landlords: Registering (on Desktop & Mobile Devices), and Adding Your First Property
Are your landlords not sure how to register for a Studentpad account? Do they need help adding their first property? One of the team here at Studentpad, Olivia, has created some short video guides that can be shared with your landlords to help them ...
How to move a property from one landlord's account to another account using the Transfer Property Tool
Administrators can easily move a property from one account on their control site to another account using the Transfer Property Tool. To do this, first ensure the Transfer Property Tool has been enabled. Go to any property listing on your control ...
What do the red and amber warning triangles mean on the property photos in the control site?
There are amber warning triangles and red warning triangles in the photos section that appear in certain conditions. If you hover your cursor over them they will tell you what they mean. The amber triangle tells you that the photo is likely to have ...
How administrators can disable the main site search and add a message to the homepage for the attention of users
If you, as an administrator of your control site, need to disable the main site search on your front end website (the website that students use to search for properties), you can easily do this within the control site yourself. To disable the main ...
How administrators and landlords can delete unwanted adverts
If you’ve become aware of a landlord that has created several adverts, and you or the landlord wish to delete them or if you as an administrator wish to remove them from the 'new adverts' (awaiting approval) list, the best way to remove multiple or ...
What to do if a landlord can't log in to their account or reset their password.
If one of your landlords is having problems logging into their account or resetting their password, you can try the following suggestions: If a landlord is having problems logging into their Studentpad/Localpad or Lettingspad account Ask them what ...
How to choose your Data Retention preferences within Studentpad, Localpad and Lettingspad
You can control how long data is stored within your Studentpad site and more specifically, you can set different preferences for Student Accounts, Agent/Landlord accounts and Properties. This is useful to help manage the number of active accounts on ...
How to sign up for Google Maps free usage
This guide explains how to set up a Google Maps account to manage free usage of Google Maps on your Studentpad/Localpad website and screenshots/directions were current at the time of writing. WHAT YOU NEED TO KNOW BEFORE YOU START: To complete this ...
How can I discount an order on Studentpad?
***Please note: these instructions are only relevant if you have the Integrated Payments module enabled*** 1.) Go to the Property listing for the property whose order you want to discount: Scroll down to the Payments section and click on the ...
Can we update the Scale of Charges information?
No, you will need to contact us to do this for you. Please provide us with the details of the changes you require and our developers will update this for you.
How can I view deleted agents/ landlords?
Via the Agent/ Landlord Menu: You can then click on an agent/landlord and view their deleted account, with the ability to view any issues or details previously held. Please Note: If an Agent/Landlord deleted their own account, due to data protection ...
If a Landlord has 'Crititcal Issues' can they still log in? Will they be aware of the issues?
Yes, they can still log in. They will see that their property is not live for this reason.
What to do when you forget your password?
Below the password field, click on [Forgotten Password] if you need to reset your password: Click this and you will be asked to enter your email address: Enter your email address and click on Request Password. You will then be sent an email with a ...
How can landlords quickly switch between Studentpad sites?
Landlords can quickly switch between Studentpad control sites. Please find below some instructions below for landlords to be able to set this up. 1. Firstly, once a landlord has created an account on two or more different Studentpad sites, they ...
How can I set an advert image as a main photograph, or re-order property photographs?
To change the main image from the existing one to another that has been uploaded, log into the control site, go to the property page and scroll down to the Photographs section: Click on the image that you wish to make the main image: Click on the ...
Where can I find terms and conditions and the privacy policy?
Agents/ Landlord can find the following under the 'Help' menu in the control site, or in the footer of the Dashboard Terms and Conditions (these are the University/ Institution's terms and conditions) Studentpad Terms & Conditions Privacy Policy ...
Which are the custom CMS (Content Management System) Pages and what are the name of these?
These are as follows: 'Go Local' 'Help and Advice' 'Accommodation Search' 'Landlords' 'Search Password' 'Messageboard Password' 'Terms and Conditions' 'Contact Us' 'Login Registration'
What is the best way for Landlords to enter/ format advert information to ensure the adverts displays appropriately?
Best practice is to paste text into a plain text editor like notepad.exe and then copy it from there as it will remove all of the formatting whilst keeping new lines etc.
Embedding YouTube videos into adverts
Go to a YouTube video, as an example I’ve used a Pad Group video at https://www.youtube.com/watch?v=5MC8mZUFZ64. Click on the Share link: Then click on the Embed link: Copy the iframe code (select and copy all of the code underlined in the ...
How to set up a reply email address for landlord mailshots.
When you send out a mailshot, for example, to landlords, they may send a reply email back to you but it may not be obvious to you which email address that reply email will be sent to. The control site has been set up to check your list of contacts ...
Things to ask and check if a landlord isn’t receiving password reset emails
Do they have a valid email address in their contact information on the control site? What email software do they they use (e.g. Outlook, thunderbird, Apple mail). If they use Outlook, do they have 'focused emails' turned on? Could the reset password ...
Are your employees appropriately trained in data protection?
Yes. All of our employees receive training and ongoing guidance on data protection.
How long do you retain data?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including the purposes of satisfying any legal, accounting or reporting requirements. To determine the appropriate retention period for ...
How long should we hold data for?
This decision is ultimately up to you. GDPR states that data should be retained for as long as it is reasonable to do so.
Is your data stored or backed up outside the UK?
No, all of the data we collect is stored and backed up inside the UK.