Landlord Account "restricted due to verification issues on registration" - What does this mean? And what should you do?

Landlord Account "restricted due to verification issues on registration" - What does this mean? And what should you do?

Has a new landlord or agent registered on your Studentpad site, but their account requires verification with the yellow warning banner?

If you see the below banner when prompted to verify a new landlord registration, starting with the text "This account has been restricted due to verification issues on registration... etc" please don't panic!


*some image text redacted as this is from a Live customer site

This is a system-generated message designed to help you ensure your Studentpad site remains as safe and secure for students as possible.

We know how important it is to feel confident that you're dealing with genuine landlords or agents newly registering on your Studentpad platform. To support this, you may sometimes see the above warning banner appear automatically. This happens when our control measures detect certain activity associated with a landlord registration that may be unusual or potentially suspicious. The banner does not guarantee that the new landlord is definitely acting dishonestly or that there is a problem, it's solely an automated flag to let you know if something seems 'off' with their registration. This is a prompt for you to take sensible, proactive steps to verify who you’re dealing with before allowing them to advertise to students.

Below, we explain exactly what the warning means and how you can use it as part of your own safety and verification checks:


When a landlord or agent registers, our system reviews a number of technical indicators.
The warning will appear if one or more of these indicators suggest something could be unusual. For example:
  1. Registration from a VPN, TOR, or Proxy browser - which can mask a person’s real location or identity
  2. An IP address linked with negative or fraudulent activity in the past - such as the things stated above (VPN etc)
  3. A registration made overseas or far from the location of the site's base/area - like a landlord registering from Gibraltar but wanting to advertise in the London area for example
  4. Other technical markers that may look inconsistent or out of the ordinary.
It’s important to stress that these flags are not proof of wrongdoing. They simply highlight that something was detected on registration which warrants a closer look/check.

You can find out further information and specifics as to what this landlord's registration has flagged by clicking the 'More Details' button in the centre of the banner. From here you'll see a list of additional information (pop up shown below) including the country, region and city the landlord's registered from, and you'll see true or false listed next to the Proxy/VPN/TOR options to mention but a few things. This can help to provide a bit more detail on what exactly the system has detected and flagged to you for consideration.


So what do I do about it?
You've seen the warning banner, you know you should check the landlord's legitimacy - but how?
  1. Have a Direct Conversation
    Speak to the landlord or agent by telephone. A brief call can often provide the reassurance you need in helping you to assess whether everything appears genuine with this individual.
  2. Request Photographic ID
    Ask for a copy of an official form of identification, allowing you to check their name etc and compare details with other information they have provided to you.
  3. Ask for Proof of Address
    A utility bill or similar document can confirm they live where they claim to.
  4. Request Evidence of Property Ownership
    Some customers choose to ask for a copy of the property’s deed or other ownership documentation, especially if anything feels unclear.
  5. Combine Several Checks
    For additional reassurance, you can request multiple pieces of verification material to build a picture of the landlord that you're clear and comfortable with.
Utilising one or more of the above steps is common practice across the industry and provide a practical way to protect your students and security, allowing genuine landlords to proceed to advertise.

A Helpful Alert - Not a Judgment
Do remember, it’s entirely possible that the new landlord or agent is completely legitimate. This banner is only a warning.
For instance, they might be using a work computer that connects through a corporate VPN, or their IP address may have been previously used by someone unrelated to them.
Ultimately, the decision and responsibility to verify their legitimacy rests with you.


If you have any further questions regarding the warning banner, or ideas for an article you would find useful, please email us at admin@pad-group.com.

Is there anything you're stuck with? Log a support ticket for a technical issue by CLICKING HERE. Thanks.