Things to ask and check if a landlord isn’t receiving password reset emails
- Do
they have a valid email address in their contact information on the control site?
What email software do they they use (e.g. Outlook, thunderbird, Apple mail).
If they use Outlook, do they have 'focused emails'
turned on? Could the reset password email be under 'Other'?
Is the
domain that the email address is hosted on still active?
The emails
should have a subject of Pad Group Password Reset - could they have been accidentally
deleted? Check your deleted folder.
Is
the email address that is connected to the account receiving emails?
Have they checked Focus, Clutter and Other emails (if using Hotmail or Outlook)?
Are they definitely looking at the correct email inbox?
Did someone
else set their filtering preferences up? Could 'unsolicited' emails be
filtered into another folder you're not aware of (do they use an IT
consultant who could have set this up for you)?
Does more
than one person access this inbox and could someone else have deleted
these emails thinking they're junk?
Does the
user access multiple email inboxes and are they looking at the right
inbox? Advise them which email address is on the account.
Has the
user checked to see whether 'unsolicited' emails are filtered into another
folder (do they use an IT consultant who could have set this up for you)?
If none of the
above resolve the issue, inform Pad Group
Problems
logging in?
Is
the landlord trying to log in with the right email address?
Has
the landlord entered the wrong email address or password and clicked
‘remember me’ – if so the landlord needs to delete it and enter the
correct email address again and not use any AUTOFILL functions in the
browser.