How to choose your Data Retention preferences within Studentpad, Localpad and Lettingspad

You can control how long data is stored within your Studentpad site and more specifically, you can set different preferences for Student Accounts, Agent/Landlord accounts and Properties.

This is useful to help manage the number of active accounts on your site and prevent the potential build up of inactive accounts on your site, for example when students graduate and therefore have no further need for their studentpad account or for situations where landlords might sell their properties and therefore no longer need to advertise.

The table below shows how Data Retention settings can be managed.

Data Retention settings for your control site can be broken down into 3 categories of Student Accounts, Agent/Landlord Accounts and Properties:

In the example above you can see that after 5 years, each of the 3 types of data will be 'soft deleted' meaning the data will no longer be accessible through the software but could be restored if required. Then after a further 2 years, each of the types of data will be 'hard deleted' meaning the data will be permanently removed from the system and no longer retrievable.

Eventually we plan to make this feature accessible to you through the control site so you will be able to directly edit the settings.

In the meantime should you wish to find out what your current data retention settings are and request that they are updated, please submit a request to our support desk site or to support@pad-group.com. If you would like to request that data is permanently deleted quickly with no soft delete period, please submit a request in writing to our support desk site or to support@pad-group.com. We will confirm within 30 days of receipt of the delete request a date when the data will be destroyed. 

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